Refund & Cancellation Policy

Last updated: 10 November 2026. This Refund & Cancellation Policy applies to all TableTop POS subscriptions (from EGP 1,500 per branch per month, depending on the plan) provided by Mo Enterprise.

1. 14-Day Free Trial

Every new business account starts with a 14-day free trial so you can evaluate the TableTop Console, Cashier POS, Kitchen Display, and Notifier apps in your branch before paying. Canceling during the 14-day free trial incurs zero charges.

2. Subscription Cancellation Policy

• You may cancel your branch subscription (from EGP 1,500 per branch per month, depending on the plan) at any time from your console or by contacting us via email (eng.mohamedfadyfouad@gmail.com) or phone/WhatsApp (+20 109 361 0960).
• Once canceled, your subscription will not renew for the next billing cycle, and your branch retains full access until the end of the current paid period.

3. Refund Policy

• 14-Day Refund Window: Customers may request a full refund within 14 days of a subscription payment if the paid period has not been actively used for live branch operations, if a duplicate charge occurred, or if a verified technical issue prevented use of the service.
• Refund Method & Timeline: Approved refunds are returned in EGP exclusively through the same original payment method used for the transaction. Refunds are processed within 7 to 14 business days depending on the issuing bank or payment provider.

4. How to Request a Refund or Cancellation

Contact Mo Enterprise with your Account Number and payment receipt via:

• Email: eng.mohamedfadyfouad@gmail.com
• Phone / WhatsApp: +20 109 361 0960
• Address: Cairo, Egypt